Payment Terms
* A 25% payment to Wild Guanabana is required to guarantee a place on the trip (excluding international flights)
* The entire amount can be broken down in up to 4 installments
* The final installment must be paid 6 weeks prior to departure
* For trips booked within 6 weeks of departure, full payment
must be paid up front to guarantee a place on the trip
* Failure to pay within the aforementioned time frames puts
your trip at risk and cancellation terms will apply (please read the
cancellation terms below for detail).
Cancellation Policy
In light of the current C0VID-19 outbreak, we are constantly monitoring the situation world wide and following any updates regarding travel. Since the situation changes very rapidly and it is getting impossible to predict what can happen, we made some amendments to our cancellation policy to be more flexible for our travelers and to take into consideration any bans or restrictions made from host countries because of that. Please see the amendments below in red:
Cancellation of a booking or failure to join a trip will
result in retention of funds by Wild Guanabana as follows:
* A non refundable admin fee of $100 is automatically deducted upon booking any trip and regardless of any cancellations
* Upon receipt of written cancellation by any member of the
trip 45 days (now 30 days) or longer prior to departure, 25% of the total trip price of the
cancelling party will be retained by Wild Guanabana (this includes the $100 admin fees) and the balance of the
package price refunded.
* If a cancellation is received at least 21 days (now 14 days) and up to 45 days (now 29 days) prior to departure, 50% of the package price will be retained by Wild Guanabana (this includes the $100 admin fees)
* If a cancellation is received less than 21 days (now 14 days) prior to
departure, 100% of the total package price will be retained by Wild Guanabana
and all outstanding payments will become payable immediately.
* Wild Guanabana reserves the right to terminate, at their discretion and with immediate effect, the participation of any person on the trip with the aforementioned policy applicable.
* In the case of Force Majeure such as the destination country closing off its borders or banning certain people from entering (because of a crisis and nothing visa related), the client is entitled to a full refund minus the $100 non refundable admin fees that is automatically deducted once a booking has been made.
* In the case of testing positive for Covid before flying, the client would have to provide medical proof before getting a full refund minus a $100 admin fee plus government taxes and bank charges. Please note, while we do our best, it may not be possible to get a full refund for the hotel bookings, as this depends entirely on the policy of every individual hotel.
Please note that all refunds take up to 14 business days to reflect in your account.
Risks of Traveling Oversees
I understand that
participation in the trip involves risk, hazards, and dangers that may not be
commonly found in my usual place of residence. I am aware of, understand,
acknowledge, appreciate that these risks, dangers, and hazards involve
traveling to and within, and returning from, one or more foreign countries,
including risks of air travel and all other types of transportation that could
result in damage to property, injury to persons, or death; foreign political,
legal, social and economic conditions; different standards of design, safety
and maintenance of utilities, including computing facilities, buildings, public
places and conveyances; and local sanitation, medical, and weather conditions.
I am aware of,
understand, acknowledge, and appreciate the risks, hazards, and dangers of
travel, including but not limited to the dangers to my own health and personal
safety, including loss of property, personal injury, or death posed by war,
terrorism, crime, civil unrest, kidnapping, illness, public health risks,
accidents, violence, war and terrorism. Further, I have made my own
investigation on the destination and I am willing to accept these risks, hazard
and dangers.
Health and Safety
Matters:
I understand and
acknowledge that serious accidents may at times occur during travel, and that
some medical conditions may be aggravated, and that travelers occasionally
sustain mortal or serious personal injuries and/or property damage as a
consequence thereof, and that joining this trip could result in loss of or
damage to my property, serious injury to my body or to others, and/or my death.
I hereby represent and warrant that I will be covered throughout my trip by a
policy of comprehensive health and accident insurance, which provides
comprehensive health and accident insurance policy for injuries and illnesses I
may sustain or experience overseas, and, more specifically, in the country
where I will be traveling, as well as emergency evacuation and repatriation of
remains insurance.
I hereby represent and
warrant that my health insurance policy will adequately cover me while outside
the country of my usual residence. I acknowledge and recognize that Wild
Guanabana and its agents (collectively herein referred to as Wild
Guanabana) are not obligated to attend to any of my medical or medication
needs, and I assume all risk and responsibility therefore. If I require medical
treatment or hospital care, in a foreign country, during the trip, Wild
Guanabana is not responsible for the cost or quality of such treatment or care.
Wild Guanabana may (but is not obligated to) take any actions it considers to
be warranted under the circumstances regarding my health and safety. I agree to
pay all expenses related thereto and hereby release Wild
Guanabana from any liability for such actions.
IMPORTANT: We recommend
comprehensive travel and medical insurance and have provided information on the
purchase of insurance on our Country Fact Sheet. If travel insurance is purchased,
it is your responsibility to understand what the insurance will and will not
cover
Traveler's
Responsibility:
I understand and
acknowledge that Wild Guanabana does not represent or act as
an agent for, and cannot control the acts or omissions of, any host
institution, host family, transportation carrier, hotel, tour organizer, meal
provider or other provider of goods or services. I understand and acknowledge that Wild
Guanabana assumes no responsibility or liability, in whole or in part,
for any delays, delayed or changed departure or arrival times, fair changes,
dishonors of hotel, airline or vehicle rental reservation, misses of carrier
connections; sickness, disease, injuries (including death), losses, damages,
weather, strikes, acts of God, circumstances beyond the control of Wild
Guanabana, force majeure, war, quarantine, civil unrest, kidnapping, public
health risks, criminal activity, terrorism, expense, accident, injuries, damage
to and lost property; bankruptcies or airlines or other service providers;
inconveniences, cessation of operations, mechanical defects, failure or
negligence of any nature whatsoever caused in connection with any
accommodations, restaurant, transportation, or other service or for any
substitution of hotels or of common carriers beyond Wild Guanabana’s control,
with or without notice; or for any additional expense occasioned by any of the
foregoing.God, circumstances beyond the control
of Wild Guanabana, force majeure, war, quarantine, civil unrest,
kidnapping, public health risks, criminal activity, terrorism, expense,
accident, injuries, damage to and lost property; bankruptcies or airlines or
other service providers; inconveniences, cessation of operations, mechanical
defects, failure or negligence of any nature whatsoever caused in connection
with any accommodations, restaurant, transportation, or other service or for
any substitution of hotels or of common carriers beyond Wild Guanabana’s control,
with or without notice; or for any additional expense occasioned by any of the
foregoing.
If due to weather,
flight schedules or other uncontrollable factors I am require to spend
additional nights, Wild Guanabana will not be responsible for
my hotel, transfers, meal costs or other expenses. My baggage and personal
property are transported at my risk entirely.
REMINDER: Comprehensive travel insurance would cover you in the event
of flight cancelation/delay, lost/delayed luggage and we recommend
that purchase an insurance plan before you depart on the trip.
Independent Activity:
I hereby represent and
warrant that my participation in this trip is wholly voluntary. I understand
and hereby acknowledge that I may face additional and/or increased risk of
injury or death due to civil unrest, violence, terrorism, crime, illnesses,
kidnapping, or political instability. I hereby assume, knowingly and
voluntarily, each of these risks and all other risks that could arise out of or
occur during my travel.
Code of Conduct:
I understand and
acknowledge that each foreign country has its own laws and standards of
reasonable and acceptable conduct, including dress, manners morals, politics,
drug use, and behavior. I recognize that behavior, which violates those laws or
standards, could harm Wild Guanabana’s relations with those
countries and the institutions therein, as well as my own health and safety. I
will become informed and will abide by, all such laws and standards for each
country to or through which I travel. I will attend to any legal problems I
encounter with any foreign nationals or government of the host country or any
country to or through which I travel. Wild Guanabana is not
responsible for providing any assistance under such circumstances.
Assumptions & Risk of Release Claims:
Knowing the risks,
dangers, and hazards described above, I agree – individually - to assume all
the risks, dangers, hazards, and responsibilities surrounding my participation
in this trip. To the maximum extent permitted by law, I individually, hereby
release and forever discharge Wild Guanabana and its employees
and representatives (in their official and individual capacities) from any and
all liability whatsoever, which arise as a result of negligence on the part
of Wild Guanabana, for any and all damages, losses or injuries
(including death) I sustain to my person or property or both, including but not
limited to any claims, demands, actions, causes of action, judgments, damages,
expenses and costs, including attorney’s fees which arise out of, result from,
occur during or are connected in any manner with my trip.
Indemnification and Hold Harmless:
I, individually, hereby
agree to indemnify, defend and hold harmless Wild Guanabana and
its employees and representatives (in their official and individual capacities)
from any and all liability, loss, damage or expense, including
attorneys fees, that may result from my negligent or intentional act or omission,
which arise out of, occur during, or are in any way connected with my
trip, including any independent travel or any activities or excursions.
I agree that this travel
waiver is to be construed and governed under the laws of the Republic of Egypt
and UAE where appropriate as well as the country of our partner agent, and that
if any portion hereof is held invalid, the balance hereof shall,
notwithstanding, continue in full legal force and effect. In signing this
document I hereby acknowledge that I have read this entire document, that I
understand its terms, that by signing it I am giving up substantial legal
rights I might otherwise have, and that I signed it knowingly and voluntarily.
Miscillanious:
I understand that Wild
Guanabana will provide me with a detailed list of appropriate gear and
equipment that will need to be secured before departure on each trip. I also
understand that Wild Guanabana will also assist me in
purchasing or renting the appropriate gear and equipment and provide advice if
necessary. Should I, however, decide to not acquire the appropriate gear prior
to departure, Wild Guanabana will bear no responsibility for
any harm that may be caused on account of me making such decision. Wild
Guanabana will, also, not be held accountable for the quality and
enjoyability (or lack thereof) of my experience as result of not obtaining the
right gear and equipment as advised.
On trips that involve
any form of adventurous activity such as rafting, trekking, climbing or mountaineering,
safety is considered paramount. Wild Guanabana will do everything that is
logistically possible to ensure a smooth and enjoyable experience. However, I
understand that Wild Guanabana does not make any promises with regards to a
client’s summiting of any mountain peaks at any given destination and neither
can it guarantee arriving to the summit with another client.
It is further understood
that remoteness of the area, local customs and prevailing weather conditions
may cause modification to the program itinerary and Wild
Guanabana reserves the right to modify and/or cancel specific travel
arrangements due to unfavorable conditions.